Refund Policy

Last updated: November 15, 2025

Kruzty Pro is a digital subscription that grants immediate access to platform features upon purchase. Because the service is delivered digitally and instantly, all purchases are generally non-refundable.

When a Refund May Be Considered

We evaluate refund requests strictly on a case-by-case basis. A refund will only be considered if:

A verified technical failure on our end prevented you from accessing Pro features after purchase, and we were unable to resolve the issue within a reasonable time; or
You were charged more than once for the same subscription period due to a billing error on our part.

Refunds are not granted for the following reasons:

Change of mind or no longer wanting the subscription;
Failure to cancel before an automatic renewal;
Partial use of a subscription period;
Dissatisfaction with content uploaded by other users (we are a user-generated content platform);
Account suspension or termination due to a Terms of Service violation;
Purchasing multiple plans by mistake.

Android (Google Play)

Subscriptions purchased through the Android app are managed by Google Play. Refund requests for Google Play purchases must be submitted directly to Google — we have no ability to issue refunds for these transactions. Visit Google Play's refund support page for assistance.

Web and Desktop

Subscriptions purchased on the website or desktop app are processed by Razorpay (India) or Dodo Payments (international). To request a refund under the eligible conditions above, email support@kruzty.com with your registered email address, a description of the technical issue, and any supporting evidence. We will review your request and respond within 5 business days. Approval is at our sole discretion.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation stops future renewals but does not entitle you to a refund for the current billing period. Pro access continues until the period ends.

Contact

For billing issues, contact us at support@kruzty.com.